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Email client setup guide

Contents

• Introduction
• Account type
• POP or IMAP?
• Auto Configuration
• Our server details
• Email Client setup guides
• Need further help?

Introduction

This guide will help you set up your email account on an email client. This will allow you to use your email address outside of our service in order to use the mail service you are most comfortable with. The process in which this is done is called Simple Mail Transfer Protocol, or SMTP.
 





Account Type

Only paid accounts have access to SMTP so you will need to make sure you are on the right subscription package first. If you are not sure what package you have, you can look at this in your My Account area (screenshot).





POP3 or IMAP?

There are two different ways you can connect your email account to an email client. You can compare these below and decide what is best for you.

IMAP

IMAP (Internet Message Access Protocol) allows you to access your email wherever you are, from any device. When you read an email message using IMAP, you are only temporarily downloading and storing it on your device, but it is all kept on our servers. As a result, you can check your email from any device wherever you are, as long as your have an internet connection. IMAP will only download messages when you open them, and attachments aren't automatically downloaded. This way you're able to check your messages a lot more quickly than POP. 

POP3

POP works by connecting to our email service and downloading all of your new messages from it. Once they are downloaded onto your device, they are deleted from our email servers. This means that after the email is downloaded, they can only be accessed by using the device that downloaded them. If you try to access your email from a different device, the messages that have been previously downloaded won't be available to you. 

So which one?

If you are not sure which to choose, we recommend using IMAP as this works the most seamlessly. Using a POP3 connection will result in your emails being downloaded off of our servers. While this keeps you from using your storage limit on our servers, it will make it very difficult for us to offer you support for your emails.

If you are in doubt, we recommend using an IMAP connection.





Auto Configuration

Our services support auto configuration for most third party email services allowing our accounts to be logged into straightaway. This allows you to set up your email on a client without knowing the server details, which can be troublesome and annoying to input. We recommend trying to log into your account first by using your email address as your username to see if you are able to connect straight away, saving you a lot of time!

If this fails, the client will default back to requiring you to put in our server details, which you can find below. 





SMTP Settings

Below are our server settings. These will be the same regardless of what email client you use, how to get to these settings however, will vary from client to client. 

IMAP 

• Username - Your full email address
• Password - Your password
• Incoming Server -  mail.secure.aluminati.net
• Outgoing Server -  mail.secure.aluminati.net
• Security - SSL
• Incoming Port - 993
• Outgoing Port - 465 or 587
• Authentication - Password

POP3 

• Username - Your full email address
• Password - Your password
• Incoming Server - mail.secure.aluminati.net
• Outgoing Server - mail.secure.aluminati.net
• Security - SSL
• Incoming Port - 995
• Outgoing Port - 465 or 587
• Authentication - Password 

These details are essentially the same, however please bear in mind that the incoming ports are different for each connection type.





Email Client setup guides

Dedicated guides

These guides are for the most recent versions of each client as of November 2019

• Outlook
• Outlook App
• Apple Mail
• Apple Mail App 

Other email clients

Check the following support pages if you would like to add your account to one of the below email clients.
Please take the following two points into account when following the below guides:

• If you are asked what type of an account you would like to set up, choose IMAP/POP3. This can sometimes be found in the Other accounts option.
• Enter the above server information (found in the SMTP Settings section) when asked to enter any server details. This can sometimes be located in the Advanced settings of the guide.

Guides

• Outlook for Mac
• Windows 10 Mail
• Thunderbird
• eM Client
• Yahoo Mail
• Gmail
• Gmail App (Android and iPhone/iPad)
• Samsung mail

Not on the list? Please email our Support Team instead at help@aluminati.net and they will be happy to help.  

Old versions

Below are guides that have now become out of date, but may be useful to anyone still running these versions:

• Outlook 2007

Need further help?

If you are still stuck, you can contact our IT Support Team at help@aluminati.net and they will be happy to help guide you.

Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Apple Mail and Outlook. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.