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Apple Mail App Setup Guide

Contents

• Introduction
• Adding a new email address
• Editing an existing email address

Introduction

This guide was completed on an iPad Pro (2018) running iPadOS 13.2. While iPadOS is a different iOS to an iPhone, this guide can be used for both current versions. Only the presentation of settings can differ slightly.

Locations of settings may also vary depending on what version of the iOS you are currently running. If you are unable to find these settings while following this guide, please email our helpdesk at help@aluminati.net. Please include details of your iPhone/iPad model and version and we will be able to point out where these settings are located. If you are not sure what iPhone/iPad you are using, you can use the following pages to assist you:    

• Find out iPhone Model: https://support.apple.com/en-gb/HT201296
• Find out iPad Model: https://support.apple.com/en-gb/HT201471
• Find out iOS version: https://support.apple.com/en-us/HT201685

Adding a new email address

1. If this is the first time using your Mail App, follow step 1A only. If you already have an email address setup, please follow 1B instead.

1A. Open your Mail App on your iPhone/iPad  



1B. Open the Settings App



Scroll down and select Passwords & Accounts > Add Account 

(Note: On some versions you may need to go to Mail > Accounts > Add Account)  



2. Select Other



3. Enter your email account details on the next page.  

 

• Name - This will be your display name as well as what the account is called on your device.
• Email - Your full email address.
• Password - Your full email password.
• Description - You can add a description of the account in this field in order to identify the account easier (e.g. Work email).

Press Next once you have finished filling in this page

4. As our accounts do not support auto configuration with Apple. It will ask you for extra details in order for your account to connect successfully. First choose either IMAP or POP3 Depending on your preference then scroll to the next section.



5. Enter our server details along with your email address and password.

 

• Name - This will be your display name as well as what the account is called on your device
• Email - Your full email address
• Description - You can add a description of the account in this field in order to identify the account easier (e.g. Work email)
• Incoming Host Name - mail.secure.aluminati.net
• Incoming Username - Your full email address
• Incoming Password - Your full email password
• Outgoing Host Name - mail.secure.aluminati.net
• Outgoing Username - Your full email address
• Outgoing Password - Your full email password

Once all of this is filled out, press Next. (It may several minutes for it to connect to these settings before continuing to the next step).

6. Make sure the Mail toggled is enabled, you can also enable Notes as well, but this is not required. Press Save.  


 

7. Your emails will start to populate your inbox. Enjoy!

It is worth testing to see if you are able to send emails as well. To do this, send a test email to yourself to see if it sends successfully. If an error message pops up similar to the one below, then it won't send the email and will leave it in your outbox.    

If this is the case then please follow the guide below to edit your account details.

Editing an existing email address

1. Open the Settings App



2.  Scroll down to Passwords & Accounts and select your email account from the Accounts list



3. Make sure all of your details are correct and up to date.

 

• Name - This will be your display name as well as what the account is called on your device
• Email - Your full email address
• Description - You can add a description of the account in this field in order to identify the account easier (e.g. Work email)
• Incoming Host Name - mail.secure.aluminati.net
• Incoming Username - Your full email address
• Incoming Password - Your full email password

Once this is done, check your Outgoing mail server settings by pressing the SMTP button below these details.

4. Make sure our Aluminati server address is the Primary server. Click on it to view the Outgoing settings.




5. Ensure all of your details are correct and up to date on this page. If you are still having issues sending after checking this settings, try changing the Server Port from 587 to 465. If you do, it may take several minutes to complete connecting again.

• Server - Enabled
• Host Name - mail.secure.aluminati.net
• Username - Your full email address
• Password - Your full email password
• Use SSL - Enabled
• Authentication - Password
• Server Port - 587 or 465

When you are happy, press Done and your account details should now be updated on your account.



If you are still experiencing issues using your account on your Apple device, please email our support team at help@aluminati.net who will be happy to guide you further.

Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Apple Mail. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.