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Identifying scam and phishing emails

From time to time, email services may be targeted by spammers and scammers. As a precaution, we will like to address a few things, as well as providing some tips for identifying spam/scam emails. We have also pasted a few examples at the bottom of this article.   Points to consider:

• We will NEVER threaten to close your account. An account will only be closed at the request of its owner
• We will NEVER withhold any emails from you
• If your account is already created, we will NEVER ask you to login by clicking a link
• NEVER click on any link in an email if you are not sure of its source
• If you have clicked on any links in a scam email, or followed instructions in any such email, the security of your account may have been compromised, so you should reset your email password immediately

• Spam emails either try to scare, threaten or confuse you into clicking a link within the email or to try to blackmail you on baseless claims
• They come up with the most creative ways in order to do this; you'll be surprised!
• This can include posing as a big company such as Microsoft, Amazon or Apple, or even smaller companies. These type of scams are called phishing emails
• They can also pose as your email account provider (such as us), claiming you need to "Action your account" in some way
• Their end goal is either to trick you into entering your username/password or other personal details somewhere, as well as trying to trick you into paying money to them

• Should I open the email? - Opening an email is not dangerous in itself, they won't be able to harm your computer without first getting you to follow their ploy first. However, opening emails can let the sender know that it is an actively used account, which they could use to either sell to other spammers or use themselves. So we do suggest not opening emails you are unsure about. However, please do not worry if you accidently have.
• Check the email address it was sent from - If it's coming from a very strange address or is completely different from what it is claiming to be, there is a high chance the email is spam. However, there are ways addresses can be spoofed, or masked as something else. You can read more about spoofing on the following page here: https://www.wikihow.com/Identify-Email-Spoofing
• What do they want from you? - If they are asking you to enter your personal details by following a link, requesting your details by logging in, or blackmailing you because they have something to hold against you, chances are they are baseless claims you can safely ignore. Real companies will never ask you for account or personal details without reason, as they control your account anyway and have no need to ask you. Please note however, if you are in direct contact with a company, they may ask for some security details in order to verify you are the owner of the account. This is so they know they are talking to the owner of the account and not someone trying to gain unauthorised access. This is standard practice with recovering an account, so if you are unsure, please go directly to the companies website and contact them from there. Companies will rarely contact you first.
• Where do the links go? - Links are what the scammer wants you to click. They will either direct you to a page they are in complete control of so they can try to get personal details from you, or it will download a virus to your computer. Links can be deceiving! A common feature of links is to replace the actual text of the link, so this link: https://www.wikihow.com/Identify-Email-Spoofing and This Text are in fact the same link. Scammers use this to mask where the link will really take you. You can check a links address without clicking them by hovering over them with your mouse. This will show the real link on the bottom left of most browsers. This is a good way to check where the link really goes. If it is something completely different to what it is claiming, chances are it may be a scam.

What to do with a spam email

• Delete and blocklist! - If you are happy that the email in question is indeed spam, feel free to delete it and add the address to your blocklist
• Run regular virus scans - This is just a sensible precaution for using computers in general
• Never open or download attachments unless you know what they are - If you don't know the sender or otherwise feel like an email may be spam, do not open any attachments. This is the quickest way to be infected by a virus. If you must open the attachments, right click on them first, then select scan for viruses or scan before opening
• Worried about your account? - If the email is directed towards an account you own and you would like to check up on it, don't follow any links in the email. Simply find the companies website by using your trusted search engine, such as Google, to find the real companies website and login to your account from there. Any claims the emails had, if legitimate, should be reflected here once you have logged on
• Still concerned? - Remember 99% of scam emails hold no power over you, unless you follow their instructions. If you are still concerned or you are worried about someone blackmailing you, you can always forward us the message and we will be happy to take a look ourselves. If you do not want to open the email, simply select the email and then forward it on. This won't open up the message

Examples

_______________________________

#1

Dear Mail User,  

_______________________________

#2

_______________________________

#3

_______________________________

#4

Dear Customer ,

You can not send or receive new files until you re-validate your account.
To renew, please click below.

https://www.cantab.net/login

Thank you.

Mail administrator!

_______________________________

#5