How can we help you?
What does 'Manual Verification' mean, and how long do I have to wait?
Manual verification means that there were some details on your application that did not match what the University has on record. Therefore, they need to look up your details manually before they can verify that you qualify for an account, and activate it.
Verification usually takes around 2-3 days, but this can be longer during busy periods or holidays.
If you wish, you can log in to your account to check on the status of your application. Once you have logged in, go to the My Account dashboard and click on Verification in the bottom left:
If you have any questions about manual verification, please contact our helpdesk at help@aluminati.net
Service News
Updated 7 days agoSpam/Phishing email warning
13:31 on 14th Nov
We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
This is not a legitimate email from the university or the support team which manages your email service.
Please do not follow any of the instructions or click the link in this email
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
Please do not follow any of the instructions or click the link in this email
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.
UK Live Server Maintenance - Starting 21-Oct-2024
07:48 on 07th Oct
We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.