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How do I Block or mark an email address as safe?

What are the Block/Safe lists?

  • Block list allow you to completely block an email address or domain from coming into your email account.
  • Safe list allow an email address or domain to always arrive in your email account as sometimes legitimate emails can end up being mark as spam.

If you add a contact or domain to your Block list, then email from them will not be delivered to you (unless they are also in your Safe list). Entries in your Safe list will always be delivered to your account, even if they are from a blocked server (though they are still scanned for viruses).

There are a couple of ways of adding contacts to your Block or Safe list.

1)  After opening an email from them, you can find these options at the top of the Email.

Webmail

 

 

2)  You can also access your Safe list and Block list from the My Account section. If you click on Spam Settings, you can manually add email addresses or domains to your Block or Safe list, and remove any addresses if you need to:

 

PLEASE NOTE: Disabling Spam and/or Virus scanning on your account will disable your Block/Safe list as they rely on these to function. If you find that your Block or Safe lists are not working as expected, please make sure these are enabled.

If you have any further issues regarding your Block/Safe list settings, please contact our helpdesk at help@aluminati.net

Service News

Updated 49 days ago

Problems reported sending emails via Gmail account

14:01 on 10th Jan

We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
  1. Send emails using our Webmail program
  2. Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
  • Go to the My Account page
  • Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
 
This is not a legitimate email from the university or the support team which manages your email service.
 
Please do not follow any of the instructions or click the link in this email
 
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
 
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
 
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
 
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
 
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.