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How do I Block or mark an email address as safe?

What are the Block/Safe lists?

  • Block list allow you to completely block an email address or domain from coming into your email account.
  • Safe list allow an email address or domain to always arrive in your email account as sometimes legitimate emails can end up being mark as spam.

If you add a contact or domain to your Block list, then email from them will not be delivered to you (unless they are also in your Safe list). Entries in your Safe list will always be delivered to your account, even if they are from a blocked server (though they are still scanned for viruses).

There are a couple of ways of adding contacts to your Block or Safe list.

1)  After opening an email from them, you can find these options at the top of the Email.

Webmail

 

 

2)  You can also access your Safe list and Block list from the My Account section. If you click on Spam Settings, you can manually add email addresses or domains to your Block or Safe list, and remove any addresses if you need to:

 

PLEASE NOTE: Disabling Spam and/or Virus scanning on your account will disable your Block/Safe list as they rely on these to function. If you find that your Block or Safe lists are not working as expected, please make sure these are enabled.

If you have any further issues regarding your Block/Safe list settings, please contact our helpdesk at help@aluminati.net

Service News

Updated 7 days ago

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
 
This is not a legitimate email from the university or the support team which manages your email service.
 
Please do not follow any of the instructions or click the link in this email
 
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
 
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
 
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
 
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
 
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.