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How do I renew a FREE subscription?

From 28 days before your account renewal date, you will start receiving reminder emails. If you choose to downgrade, your account will be automatically renewed each year for free, unless it is upgraded in the meantime.

To renew your Account with the Free Webmail Package, log in and go to the My Account dashboard. If you are logged in to your webmail inbox, you can access My Account by clicking on the button in the top right of the page.

On the My Account page, you will be able to click on Email Accounts on the left. This will show you all the email accounts you currently own. If any of your Email Accounts are due for renewal, a yellow Renew button will be shown. You can click this button to renew the subscription on your Account.

You will be presented with a range of Packages and Bolt-Ons that you can add to your Account. To renew with the Free Webmail Package, simply click Select under the Free Webmail option.

This will add the Free Webmail Package to your basket. Click either Basket or Checkout at the top of the page to continue.

The next page will display the details of the Free Webmail account you are renewing. Click on Confirm Free Account to complete the renewal. A red warning box may be shown if you are downgrading from a paid subscription.

*BEFORE DOWNGRADING* Please check your current quota usage. If you are using more than 200MB, then downgrading will push your account over quota and may prevent you from receiving new emails. You can learn more about Quota usage here.

You will also no longer be able to use an email program or app such as Outlook or a mobile phone with your email account.

 

If you have any questions about renewing your free webmail package, please contact our helpdesk at help@aluminati.net

Service News

Updated 83 days ago

Problems reported sending emails via Gmail account

14:01 on 10th Jan

We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
  1. Send emails using our Webmail program
  2. Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
  • Go to the My Account page
  • Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
 
This is not a legitimate email from the university or the support team which manages your email service.
 
Please do not follow any of the instructions or click the link in this email
 
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
 
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
 
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
 
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
 
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.