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How do I set up an Out of Office automated response?

If needed, you can set up an Out of Office autoreply for your account. This is useful for alerting anyone emailing you that you are currently not able to access your Emails. See below for how to set this up in Webmail

Webmail

To set up an Out of Office autoreply using Webmail, simply log in to your webmail account and Follow the steps below:

  • Go to Settings found in the top right hand of the screen.
  • Go to the Out of Office section.

 

  • Here you can add a Subject and Body text of the auto response you would like (just like a normal email). The Subject will be the subject for the Email, and the Body will be the main email message.
  • In the Start Time and End Time boxes, you can set the dates and times you want the Autoreply to be active between. Clicking on these boxes will bring up a small calendar/time list for you to select from.

 

  • The Send auto-reply when email is sent to... allows you to specify which alias on your account you want the auto reply to work for. For more about Aliases, you can read our help guide here.
  • Status allows you to turn the autoreply on and off.
  • When you have finished creating or editing your auto response, click the Save button at the bottom.

 

If you have any further issues setting up a automated response, please contact our helpdesk at help@aluminati.net

Service News

Updated 49 days ago

Problems reported sending emails via Gmail account

14:01 on 10th Jan

We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
  1. Send emails using our Webmail program
  2. Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
  • Go to the My Account page
  • Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
 
This is not a legitimate email from the university or the support team which manages your email service.
 
Please do not follow any of the instructions or click the link in this email
 
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
 
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
 
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
 
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
 
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.