How can we help you?
How do I set up email filters?
Email Filters allow you to set up automatic processes for managing your Email. This can be used for moving certain Emails to a particular folder, deleting the message, sending an automated response and a host of other options.
To set up an Email Filter, log in to your Webmail Inbox and go to Settings. You can find this in the top left of the screen.
You can then go to the Filters section:
To set up a new Filter, follow the steps below:
- Click on the small plus sign (+) under the Filters heading. This will bring up all the options for setting a new Filter.
- Add a Filter name and some rules to your Filter. Rules are added under the For incoming mail section, and contain a variety of different conditions you can set. Use the dropdown boxes to select the rule you wish to set up. You can add and delete rules using the +/- buttons on the right.
- Add an action for the filter to perform if the rules are met. This is done under the execute the following actions section, and you can use the dropdown boxes to decide what actions are taken.
- You can enable or disable the filter using the Filter disabled toggle at the bottom of the screen.
- Once happy with your Filter, you can click Save.
After a filter is saved, it will appear in the list under the Filters column. To edit the Filter again, you can simply click on it in this list.
If you require any assistance setting up a Filter for your email account, please contact our support desk, who will be more than happy to help. You can contact them at help@aluminati.net
Service News
Updated 83 days agoProblems reported sending emails via Gmail account
14:01 on 10th Jan
We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
- Send emails using our Webmail program
- Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
- Go to the My Account page
- Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.
Spam/Phishing email warning
13:31 on 14th Nov
We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
This is not a legitimate email from the university or the support team which manages your email service.
Please do not follow any of the instructions or click the link in this email
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
Please do not follow any of the instructions or click the link in this email
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.