How can we help you?

Back to Help Topics

How do I use multiple identities?

Multiple identities are a way to configure your account to send from the Email Aliases you have set up on your Account. For more details on setting up Aliases, please see our help guide here.

To set up Multiple Identities on your account, follow the steps below.

Any time you add an Alias to your Account, it will automatically be set up as a new Identity. You can check and edit your Identities by following the steps below:

  • Go to Settings found in the top right hand of the screen.
  • Go to the Identities section.
  • Click on the Email Address you wish to update. This will show the settings that you can edit to set up your Identity.

If you have any issues setting up an Identity, please contact our helpdesk at help@aluminati.net

Service News

Updated 136 days ago

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

Old Webmail Removal

11:50 on 09th Nov

Dear Email User, 
 
You may be aware that your Email for Life service currently has two different webmail interfaces, simply known as 'old webmail' and 'new webmail'.
 
Introduced in 2018, the newer webmail platform features better support for mobile devices and modern browser features. We pledged at the time to run the two services alongside one another for as long as possible to give existing members plenty of time to make the transition.
 
Five years later and we are now ready to permanently close Old Webmail, planned for 5th February 2024.
 
This does not affect your email account itself, only the webmail interface you use to access your account within your browser. Your emails, folders and any filters you have set up remain exactly as they are. Similarly, if you use a POP or IMAP email client to access your email, there are also no changes required.
 
If you haven't already made the switch to new webmail platform, please log in to the service before 5th February 2024 and your address book will be migrated over automatically.
 
How to access New Webmail
1. Log into your account
 
2. Go to the My Account page
 
3. Within the Email Accounts tab, you will be options for Old Webmail (which is being removed) and Webmail. Click on the Webmail button 
 
4. Next time you login you will be directed to your New Webmail inbox
 
If you have any questions or need any assistance, please do not hesitate to contact us at help@aluminati.net