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Spam, Phishing and Spoofing

When applied to email, spam is defined as Unsolicited Bulk Email (UCE). This is email that has been sent in bulk to people who have not given permission for it to be sent to them. Spam is also commonly known as junk mail.

It is known as Spamming when someone floods the Internet with lots of copies of the same email to multiple addresses. Spam is almost always commercial or fraudulent in nature.

Phishing is when spammers pretend to be a company you trust (such as your email provider, bank, PayPal or Ebay) in order to obtain personal information. Some are obviously fake, but there are others that do look genuine, even to the most experienced user. They will be asking for sensitive details such as passwords, and/or linking to a fake website in order to extract this information.

Quite often, spammers will fake the return address of their emails, resulting in the ‘From’ address being different from the one it was actually sent from. This is known as Spoofing. Viewing the full message headers of an email will usually reveal where the message actually originates.

 

Best Practice Tips 

Be careful with your email address - though it is nearly impossible to avoid being spammed, being cautious with your address can help to limit the amount you get.  

Don't respond to spam email. If you are certain it is spam, never reply to one of these emails, even to give them fake account details. Doing so confirms that your email account is active and being read. This will result in more spam being sent to you.

Get a special 'spam address' - keep your pidgeme.com email just for friends, family, colleagues and professional use. You can create an alias specifically for website forms, forums or mailing lists, and delete it if it becomes overwhelmed. To read more about Aliases, you can view our help guide here.

 

Some Spam is Unavoidable 

Sadly, if you have an email address, nowadays it is inevitable that you will receive some spam emails. There are many ways that spammers are able to obtain or even guess your email address, and no spam filtering system can keep them all out without blocking legitimate emails.

However, implementing the best practice tips given above can massively reduce the amount of spam that you do get.

 

If you have any questions about Spam, Phishing or Spoofing, please contact our helpdesk at help@aluminati.net

Service News

Updated 83 days ago

Problems reported sending emails via Gmail account

14:01 on 10th Jan

We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
  1. Send emails using our Webmail program
  2. Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
  • Go to the My Account page
  • Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
 
This is not a legitimate email from the university or the support team which manages your email service.
 
Please do not follow any of the instructions or click the link in this email
 
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
 
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
 
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
 
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
 
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.