How can we help you?

Back to Help Topics

Emails people send to me are bouncing back to them!

If your contacts inform you that they receive a bounced/undeliverable message notice when they email your email address, the first step is to check that your account is not over quota. You can view your current quota usage by going to your Inbox and viewing it in the bottom left. For more details of your quota, you can read our help article here.

If your Account is over quota, Emails that are sent to you will be bounced back to the sender. You will need to delete or archive some of your Emails before you can receive any more. You can also upgrade your Account to have more quota space.

If your Account is under your quota, and your contacts are still receiving bounced messages, you will be able to determine the cause of this from the bounce message itself. It will have details of the cause of the bounce. You may wish to ask your contact to forward the bounced message to you.

If you are not sure how to interpret the bounce message, or need further assistance with why messages to your account are being bounced, please contact our helpdesk at help@aluminati.net.

Service News

Updated 7 days ago

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.
 
This is not a legitimate email from the university or the support team which manages your email service.
 
Please do not follow any of the instructions or click the link in this email
 
If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.
 
Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.
 
You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232
 
Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.
 
If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.